Solution Selection in eDiscovery: Navigating the Maze of decisions
When it comes to selecting an eDiscovery platform, the choices can feel overwhelming.
Examples: Should you go with SaaS, private cloud, or on-premise? Is data sovereignty a priority, requiring storage within the EU or a specific geo-zone, or do you need flexibility to host datasets in different locations depending on case specifics? The decisions are not just about technology; they reflect business needs, regulatory requirements, and user preferences.
Considerations in Platform Selection
- Usability vs. Advanced Features: Do users value platforms with high usability for everyday tasks, or do they lean toward solutions that offer advanced, specialized features? The choice between intuitive browser-based tools and desktop solutions depends on your team’s technical proficiency and workflow preferences.
- Location of Technical and Support Staff: Another often overlooked factor is the nationality and location of the platform’s technical staff and service providers. Whether you're selecting a platform developed locally or from a global provider, this can impact everything from compliance with data residency laws to response times and support quality.
- End-to-End Control vs. Managed Services: Some organizations prefer to handle every aspect of the process in-house—collections, workspace management, data ingestion, quality control, analytics, review sets, and production. Others might need assistance with specific phases. Knowing where you need support and where you don’t is key to making an informed decision.
The Complexity of Selection: 170+ Criteria to Consider
With so many variables at play, choosing the right eDiscovery platform requires a structured approach. We at DataExpert have compiled a checklist of 170 criteria across functionality, compliance, scalability, and user experience to help organizations make informed decisions.
If you’re interested in receiving a copy, feel free to reach out.
The process of selecting a solution might seem daunting, but with the right criteria in place, it’s possible to find a platform that aligns with both your technical requirements and your strategic goals. The key is to balance flexibility, control, and ease of use while remaining compliant with ever-evolving data protection regulations.
What is your main criteria for solution selection within eDiscovery? We are happy to support you in the selection process so feel free to contact us using the form.